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Samsung The Frame

2017–2025

Does the Samsung The Frame have ACR?

Yes.

It tracks what is on screen. The switch is called "Viewing Information Services".

Show me the switch

Software
Samsung Tizen
Tracking run by
Samsung Ads (in-house ACR)
How sure we are
high

Not affiliated with Samsung. Our sources. Wrong for your TV? Tell us

How to turn it off

Newest firmware first. Tap a step to see that screen.

Applies to 2022 and newer

Everythingthe setkeeps aboutyou is inthe lastgroup.All SettingsPictureSoundConnectionBroadcastingGeneral & PrivacyAll Settings opens here
Samsung's settings are a centred panel in three parts: the categories, the list, and a description of whatever is highlighted.

Our drawing of step 1, not a photograph.

Accessibility,privacy,voice, andthe systemmanager.All SettingsPictureSoundConnectionBroadcastingGeneral & PrivacyOpen General & Privacy

Our drawing of step 2, not a photograph.

PictureSoundConnectionBroadcast…General…View andset theprivacypolicy forSmart Huband otherservices.General & PrivacyAccessibilityTerms & PrivacyIntelligent Mode Settin…OnVoiceSystem ManagerOpen Terms & Privacy

Our drawing of step 3, not a photograph.

PictureSoundConnectionBroadcast…General…You canview theterms andconditions,privacypolicy.Terms & PrivacyPrivacy ChoicesTerms and ConditionsSmart Hub Privacy NoticeViewing Information ServicesInterest-Based Advertisemen…Open this row
Nothing on this list is a switch. Opening the row prints the notice, and near the bottom of it is a tick box reading “I agree”. Clear that tick and choose Confirm.

Our drawing of step 4, not a photograph.

PictureSoundConnectionBroadcast…General…Theadvertisingnoticeworks thesame way.Terms & PrivacyPrivacy ChoicesTerms and ConditionsSmart Hub Privacy NoticeViewing Information ServicesInterest-Based Advertisemen…Do this one too
On screen this row is named at length and cut off with an ellipsis. Samsung's shorter name for the same thing, over in Privacy Choices, is Interest-Based Advertising.

Our drawing of step 5, not a photograph.

Older firmware

Applies to 2016 to 2021

SettingsPictureSoundBroadcastingGeneralSupportSettings opens here
On these years the panel is clearly blue rather than near-black, and each row carries a small round indicator.

Our drawing of step 1, not a photograph.

SettingsPictureSoundBroadcastingGeneralSupportOpen Support

Our drawing of step 2, not a photograph.

PictureSoundBroadcasti…GeneralSupportSupportSoftware UpdateSelf DiagnosisTerms & PoliciesRemote ManagementAbout This TVOpen Terms & Policies
Some model years print this as Terms & Policy, singular. It is the same list.

Our drawing of step 3, not a photograph.

Software U…Self Diagn…Terms & …Terms & PoliciesSmart Hub Privacy NoticeViewing Information ServicesInterest-Based AdvertisementsReset PSIDTurn this off
The exact list varies by model year. Look for the words, not the position.

Our drawing of step 4, not a photograph.

Software U…Self Diagn…Terms & …Terms & PoliciesSmart Hub Privacy NoticeViewing Information ServicesInterest-Based AdvertisementsReset PSIDAnd this one

Our drawing of step 5, not a photograph.

Other switches and limits

Applies to All models

  1. Settings > General & Privacy > Privacy Choices, turn off everything optional
  2. Settings > General & Privacy > Voice, turn off voice recognition services if unused
  3. Sign out of the Samsung account if you do not use it. It ties the ad profile to you.
  • Users report the toggle re-enabling after major firmware updates. Re-check after every update.
  • Samsung TV Plus (the free channels) has its own ad calls that this toggle does not stop.

Servers it reports to

  • samsungacr.com
  • samsungads.com
  • samsungadhub.com
  • ads.samsung.com
  • acr-us-prd.samsungcloud.tv
  • acr-eu-prd.samsungcloud.tv
  • acr0.samsungcloudsolution.com

Keep it off with The Box

Updates can move the switch. The Box blocks the tracking on your network instead. It is not built yet.

We only email when there is news, and we never sell your address. Signing up is not an order.

Other Samsung series